Each franchisee shall maintain at least one business office and repair center within
the Sacramento Community. The business office shall be open at least during the hours
of 9:00 a.m. through 5:00 p.m., Mondays through Fridays, excepting legal holidays.
Staffing shall be maintained to provide repair services at least during the hours
9:00 a.m. through 5:00 p.m., seven days a week, legal holidays other than Saturdays
and Sundays excepted. Capacity shall be maintained to receive and record service calls
for maintenance and repairs seven days per week, 24 hours per day, including legal
holidays.
The business office and repair center shall be reachable by local toll-free telephone,
and the telephone number or numbers shall be listed in all directories published by
all telephone companies containing telephone numbers within the Sacramento Community.
Each franchisee shall promptly respond to, investigate and resolve complaints. Necessary
maintenance or repairs shall be made expeditiously, permitting as little interruption
of service as possible. No direct charge shall be made to subscribers for service
calls or for repairs which do not result from damage caused by subscribers.
