The cable television commission and each franchisee shall separately designate representatives
whose responsibility it is to receive and investigate complaints relating to violations
of the franchise documents.
As subscribers are connected or reconnected to a cable television system and at least
annually as respects continuing subscriptions each franchisee shall by appropriate
means, such as card or brochure, furnish information concerning the opportunity to
make complaints, including the names, addresses and telephone numbers of the representatives
designated by the franchisee and commission.
Each franchisee shall make available for inspection and copying all records relating
to complaints, and make such other information available to the commission's representative
as necessary to permit a complete investigation of complaints by the representative.
